About the Role
The Front Desk person will serve as the link between the customers/clients and the lab
technicians. She/He is responsible for the overall administration of the lab and works
under the direct supervision of the lab manager and Lab Director.
Requirements
Key Responsibilities
Receives samples from customers in a manner that ensures the samples are kept in a clear “chain of custody” to ensure the reliability of test results
Logs in samples to the Laboratory Information Management System (LIMS) upon receipt
Maintains the sampling Standard Operating Procedures with the assistance of the Lab Manager
Cleans and maintains the laboratory in a neat and orderly manner
Performs a variety of clerical tasks that may include commercial invoicing, maintaining spreadsheets, and file management
Develops and maintains positive public relations with emphasis on customer service, schedules patients to do the test at the lab
Assist the Laboratory Technicians when requested
Be Proficient in the use of computers and computer applications and software and maintain accurate records and files
Give out relevant information and direct clients to relevant rooms while offering excellent customer service.
Receive, assist and respond to all communication received via phone or in person in the office
Reports incidences, logs customer complaints, compliments, and timeous resolution of problems.
Complies with all Quality Assurance requirements and protocols.
Represents the organization by applying the principles of customer care in the medical field and interacts professionally.
Performs other duties and assumes other responsibilities as apparent or as delegated
Supervision
This position will receive direct supervision from the Lab Manager and the Lab Director.
Probationary
The Laboratory Front Desk person will be on a probation period of two (2) months with regular performance reviews conducted to assess the employee’s performance and suitability for the position.
Compensation
We offer competitive compensation for this position including a reasonable salary and bonuses (depending on the performance of the staff). At Dounebaine Diagnostics we believe in the diversity of our staff members, we do not discriminate in terms of gender, religion, tribe, or region. We believe in one Kenya and one Africa.
How to apply
Send your CV to info@dounebainedx.com
Deadline for Application
October 5, 2022
About the Company
Dounebaine Diagnostics Ltd is a private medical diagnostic center, our medical laboratory head office is located at the Trance Towers building on Tsavo road, in South-B Nairobi. Our vision is to become one of the most trusted medical diagnostic solutions in Kenya in the next 5 years and in sub-Saharan in the near future. Our mission is to improve healthcare deliveries in Africa by providing medical diagnostic tests of international standards. We are the laboratory that provides high-quality medical tests accessible to the middle-class population. we are open every day. Our laboratory services include tests in the field of biochemistry; hematology & coagulation; microbiology & virology; serology; PCR; autoimmune & inflammation; cytology & histopathology; endocrinology; cardiac biomarkers & enzymes, etc.